Billing & Cancellation Terms

Last updated October 25, 2026

Monthly subscription

Plans are billed monthly in advance, starting on the day you subscribe, through our payment processor Stripe. Prices are shown in US dollars and exclude applicable taxes.

Setup fees

If a plan has a one-time setup fee, it is shown on the pricing page and at checkout before you pay, and is charged once with your first payment.

Free trials and promotions

Free trials or promotional discounts are offered only when stated on the pricing page or at checkout. When a trial ends, the subscription continues at the listed price unless you cancel before the trial ends.

Changing plans

You can upgrade or downgrade at any time from your dashboard. Changes take effect immediately and are prorated: you receive credit for unused time on your old plan and pay for the remaining time on the new one. You’ll see the amount before confirming.

Usage limits

Monthly allowances (for example, social drafts or campaigns) reset on the first day of each calendar month and do not roll over.

Failed payments

If a payment fails, we’ll email you and retry automatically. Service may continue for a short grace period while we retry; if payment can’t be collected, the subscription may be suspended or cancelled.

Cancellation

Cancel anytime from Billing & Subscription in your dashboard. Your plan remains active until the end of the current billing period and you will not be charged again. We don’t provide refunds for partial months, except where required by law.

Invoices

Invoices and payment history are available in your dashboard and the billing portal.

Questions

Email hello@cafesquad.com.