Features
Each feature is marked Available, In development, or Planned, so you know exactly what you get today.
Your ratings, website status, new alerts, competitor changes and next steps on a single screen.
Google rating
4.4★
312 reviews
Yelp rating
4.0★
148 reviews
Website
Up
Checked 9 min ago
Recent alerts
Competitor changes
Casa Verde added online ordering to its website.
What to do next
Know about new reviews right away, see what guests praise and complain about, and reply with a suggested draft you edit and approve.
4.4★
3 new this week
Yelp
4.0★
148 reviews
Sam R. ★★★★★· Google
WarningFood was great but we waited 40 minutes for our order and nobody told us why.
Priya K. ★★★★★· Google
RepliedBest al pastor in the neighbourhood. Friendly staff too!
Dee M. ★★★★★· Yelp
No reply neededGreat salsa bar, a little loud on Friday nights.
Suggested reply to Sam: edit before approving
Hi Sam, thank you for the kind words about the food, and we’re sorry about the wait. We should have kept you updated. We’re looking at how we handle busy evenings and hope to welcome you back soon.
Follow the restaurants around you and see how your public ratings, review activity and online ordering compare.
Google rating
| Restaurant | Rating | Reviews | Online ordering | Recent change |
|---|---|---|---|---|
| Corner Taquería (you) | 4.4★ | 312 | On website | — |
| Casa Verde | 4.6★ | 488 | On website | Added online ordering |
| Taco Loco Grill | 4.5★ | 401 | Not found | +18 reviews |
| Burrito Barn | 4.1★ | 205 | On website | — |
CafeSquad visits your website like a guest and checks that the important things work.
Clear next steps that explain what happened, why it matters and what to do, with the evidence and date behind each one.
Respond to a recent negative review
Why it matters: Sam’s 2★ review mentions a long wait. A thoughtful public reply shows future guests you care.
Next step: Review the suggested reply, edit it, and approve.
Make the online ordering button easier to find
Why it matters: On phones, your “Order online” button sits below the fold, and two nearby competitors show ordering at the top.
Next step: Move the button into the header of your homepage.
Review competitor lunch promotions
Why it matters: Nearby restaurants advertise weekday lunch offers (promotion tracking is planned; shown here as an example).
Next step: Decide whether a lunch special fits your weekday traffic.
AI agents
Watches your customer reviews and prepares responses.
Example findingNew 2★ Google review mentions a 40-minute wait. A suggested reply is ready for you to edit and approve.
Reads your Google reviews once you connect your Google Business Profile, tracks your Google and Yelp ratings, and drafts replies. Nothing is posted until you approve it.
Keeps an eye on nearby restaurant activity.
Example findingA nearby restaurant added online ordering to its website and gained 18 Google reviews this month.
Finds restaurants near you (you choose which to follow) and tracks their public ratings, review counts, websites and online ordering.
Watches for website, menu, and ordering link issues.
Example findingYour “Order online” button now leads to a page that doesn’t exist.
Visits your website like a guest would. It never changes your site or hosting.
Tracks available public ordering-channel signals.
Example findingYour Uber Eats listing link stopped opening on Tuesday.
Checks the DoorDash, Uber Eats and online ordering links you add. Order volumes and revenue need a partner integration that isn’t available yet.
Turns important findings into practical recommendations.
Example findingTwo nearby competitors rate higher than you. Start asking happy guests for a review.
Reads what the other agents found and suggests what to do next, with the reason and the evidence behind each suggestion.
Examples
The problem
A customer leaves a one-star review.
CafeSquad
Alerts you and drafts a professional reply.
The outcome
You review, edit, and approve the response.
Google replies can be published from CafeSquad once your Google Business Profile is connected. Yelp replies are posted on Yelp.
The problem
A nearby competitor promotes a lunch special.
CafeSquad
Highlights the observed promotion.
The outcome
You get a recommendation to review your own lunch offer.
Today CafeSquad tracks competitors’ ratings, reviews, websites and online ordering. Spotting promotions is planned.
The problem
Your restaurant’s online ordering link stops working.
CafeSquad
Finds the problem during website monitoring.
The outcome
You get an alert so it can be fixed.
The problem
Your rating slips over several weeks.
CafeSquad
Highlights the change and summarises what reviews are saying.
The outcome
You can look into recurring concerns and fix what matters most.
Website & marketing services
CafeSquad also builds and hosts restaurant websites and drafts your marketing. These services are separate from Restaurant Intelligence.
Website & Local SEO
A fast, mobile-friendly restaurant website plus the local SEO basics that help nearby diners find you on Google and Maps — hosted and maintained for you.
Learn moreAI Restaurant Marketing
An AI-powered marketing team for independent restaurants: monthly campaign plans, ready-to-approve drafts and simple reporting — without hiring an agency.
Learn moreSocial Media
Consistent, on-brand social media for restaurants: AI-assisted post drafts for Instagram, Facebook, TikTok and Google — you approve before anything goes out.
Learn moreReputation Management
Respond to every restaurant review quickly and professionally. AI-assisted review responses you approve, plus guidance to earn more genuine reviews.
Learn moreEmail Marketing
Turn first-time guests into regulars with simple, permission-based email marketing for restaurants: list building, AI-assisted email drafts and segments.
Learn moreRetention & Loyalty
Bring guests back with win-back workflows, loyalty campaigns and birthday messages designed for independent restaurants. You approve every message.
Learn moreGrowth Analytics
Honest, easy-to-read restaurant marketing reports: what was done, what was approved, and what changed — with clear labels for anything not yet connected.
Learn moreFAQ
CafeSquad watches your reviews, competitors, website and ordering links, tells you what’s going on, and helps you improve it.